Welcome to StellarHero.ca (the “Website”). This Return and Refund Policy outlines the procedures and conditions for returning and refunding products purchased from us. By placing an order on our Website, you agree to the terms of this policy.
1. Returns:
1.1. We accept returns on products within 30 days of the purchase date.
1.2. To be eligible for a return, the item must be unused, unopened, and in the same condition as received. It must also be in the original packaging.
1.3. To initiate a return, please contact us at [[email protected]] with your order number and details about the product you would like to return. We will provide you with instructions on how to proceed.
1.4. The customer is responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
2. Refunds:
2.1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
2.2. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 3 Business days.
2.3. Refunds may be subject to deductions for return shipping costs and a restocking fee if applicable.
3. Damaged or Defective Items:
3.1. If you receive a damaged or defective item, please contact us at [[email protected]] within 7 days of receiving the product.
3.2. We may request photos or other evidence to assess the damage or defect.
3.3. If the return is approved, we will provide instructions for the return and may offer a replacement or a full refund.
4. Exchanges:
4.1. We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
5. Cancellations:
5.1. Orders can be cancelled within [number] hours of purchase. After that, the order will be processed, and the standard return policy will apply.
6. Contact Us:
6.1. If you have any questions or concerns about our Return and Refund Policy, please contact us at [[email protected]].
Thank you for choosing StellarHero.ca. We value your satisfaction and will strive to address any issues promptly and fairly in accordance with this policy.